Conciergerie
Optimize your hotel’s phone call management.
We have designed tailor made solutions for a smart and optimal management of your hotel’s phone call
24/7 availability for an absolute customer satisfaction
Significant reduction in operational costs
Professionalism and expertise in the hotel industry
Hotels guarantee 24-hour telephone availability. Guests can book a room, ask questions, or request assistance at any time, even outside traditional working hours.
– The Alotel team
24/7 Availability for an absolute customer satisfaction
By choosing our service, hotels guarantee telephone availability 24 hours a day, 7 days a week. Customers can book a room, ask questions, or request assistance at any time, even outside traditional working hours. This constant availability boosts customer satisfaction enhances their experience and increases the likelihood of direct bookings, all of which translates into higher revenues for your hotel.
Signifiant reduction in operationnal costs
Outsourcing the management of your phone calls to our experienced team enables your hotel to significantly reduce operational costs. You no longer need to recruit, and train dedicated staff, or invest in expensive phone infrastructure. Our flexible pricing model ensures that you only pay for the services you need, resulting in substantial savings without compromising service quality.
Professionalism and expertise in the hotel industry
Our team is made up of experienced professionals in the hospitality industry. We understand the unique needs of your industry and can tailor our services accordingly. When guests call your hotel, they are greeted by courteous, knowledgeable staff who know your establishment inside out. This strengthens your hotel’s image, improves customer loyalty, and fosters positive customer relations.
Frequently Asked Questions
Are you looking for information? Here are the answers to the main questions you can ask yourself. We did not answer your question? CONTACT US we will be able to answer it directly.
How does your call outsourcing service for hotels work in practice ?
Our outsourcing service for hotel phone calls works in a simple and efficient way. When you receive a call, it is automatically transferred to our concierge service according to the desired hours as long as you are an Alotel customer. Our experienced team answers the call on behalf of your facility, providing professional service. We take care of booking management, information requests, customer support and much more, depending on your needs.
If you are not yet an Alotel customer, all you have to do is program your phone system so that your calls will be forwarded to our concierge service.
How do you ensure the security of hotel and guest data ?
The concierge service does not store any customer data, moreover it will be up to you to give us access or not to your tools (PMS) to meet your customer’s requirements.
What happens if there is a spike in calls or unexpected special requests ?
Our team is prepared to handle spikes in calls and unforeseen situations. We have the ability to quickly adjust our team based on demand to ensure that all calls are handled efficiently, even in the event of an unusual flow.
What is your cancellation or change policy ?
Our cancellation or contract modification policy is flexible and depends on the specific terms of your agreement. We strive to meet your needs as flexibly as possible. Contact us to discuss any changes to your contract.
What types of calls can you handle for our hotel ?
We can handle a wide variety of call types, including room reservations, inquiries about hotel services, rate questions, special guest requests, rebooking’s, and many more. Our team is trained to adapt and meet all your specific needs.
Can you customize your services to meet the specific needs of our hotel ?
Absolutely, we understand that every hotel has unique needs. We offer customization options to tailor our services to your specific needs, whether for custom call scripts, specific protocols, or other special requirements.
Can you provide testimonials or success stories from previous customers?
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Can you provide testimonials or success stories from previous customers ?
Absolutely, we are proud of our successes. We can provide you with testimonials from satisfied guests as well as real-life examples of how our service has improved phone call management for other hotels.
How can we contact you if we have additional questions or concerns ?
You can contact us at any time using the contact details provided on our website. Our team is available to answer all your questions and concerns promptly.
What are the benefits of outsourcing call management for hotels ?
Outsourcing call management offers several benefits, including 24/7 availability, improved customer satisfaction, operational cost savings, and the ability to focus even more on your customers. It also boosts your hotel’s image by ensuring professional phone interactions.
What are your rates and payment options ?
Our rates depend on the volume of calls, the level of service desired, and other factors specific to your hotel. We offer a range of flexible plans and pricing models to suit various needs. To get a custom quote, please contact us.
What are the steps to become a customer of your outsourcing call service ?
The steps to becoming our customer are simple. Start by contacting us to discuss your needs. Then, we will work hand in hand to customize our services based on your specific requirements. Once everything is in place, you can start benefiting from our call management service.
Do you offer any additional services outside of handling phone calls ?
Yes, depending on your needs, we can discuss add-on services such as social media management, email management, or other customer support services to further strengthen your relationship with your customers.
How available is your team to answer calls ?
Our team is available 24/7, including weekends and holidays. We adapt to your schedule to ensure your customers are taken care of at all times.
How can we set up your service in our hotel ?
Setting up our service is a simple process. After discussing your specific needs, we’ll work hand in hand to establish a seamless integration. This includes setting up call transfers, customizing scripts, and training our team for them to know every details of your hotel.
How can you ensure the continuity of our brand image when handling our calls ?
We work closely with your team, and we attach great importance to the spirit and brand image of your hotel to ensure that our team is informed of your branding, values, and policies. We follow strict protocols to ensure a continuity and consistency of quality and professionalism in every interaction with your customers.
